Air Conditioners Maintenance Contracts
Server Room Environments supports system installations with a range of server room maintenance contracts. Each maintenance contract can be taken out in isolation or as a unified site contract covering various systems on site, such as air conditioning and UPS maintenance contracts .
Certified Maintenance Engineers
We operate a team of certified engineers who have successfully complete the necessary training required by our supply partners. The service team operates across the UK and Eire and has access to our extensive knowledge bank (covering many out-of-manufacture legacy systems), as well as the experienced team we have assembled within the company.
We have a standard range of maintenance contracts for uninterruptible power supplies, air conditioners, fire suppression and security systems. The typical contracts cover:
- 24/7 technical support for alarms and technical issues
- 24/7 remote monitoring with inbound diagnostics and SMS alerts
- 24/7 service engineer availability with crash kit spares facilities
- Guaranteed response times including both clock and working hours
- Fixed priced plans including emergency repair labour and parts
- Annual preventative maintenance visit(s) to ensure system availability
- Manufacturer certified maintenance engineers with complete access to spares, support, service bulletins, firmware and diagnostic tools
Emergency Call Outs
Operating 24/7 across the UK means that we can also provide an emergency call out service to respond to alarms and fault conditions. When a call-out is received our service team will attempt to analyse and clear the fault remotely. If this on-site system is covered by a Server Room Environments maintenance contract and the alarm condition cannot we cleared, a service engineer will be sent to site to arrive at an agreed time. The response time will be within the contract defined terms. For sites not covered by one of maintenance contracts but under warranty, the response time will default to that provided in the product warranty. We can also provide emergency call-out for sites and systems we have not installed. Simply contact us to arrange a call out.
Preventative Maintenance Visits (PMVs)
We operate 24/7 as our clients IT systems have to operate 24/7 and provide technical support and server room services engineers through-out the UK and Eire and overseas as required. As part of our maintenance contracts we provide regular preventative maintenance visits and follow our server room maintenance checklist.
Preventative Maintenance Visits are typically included once or twice a year as the site and system requires. Regular maintenance can help to maintain system reliability and responsiveness. When assessing UPS systems, generators and air conditioners all aspects are reviewed including: associated batteries, UPS bypass switches, LV switch gear, firmware logs and histories, fuel and water levels, filter inspections and starter-battery condition.
We can also arrange on-site testing including load bank testing, battery testing and thermal imaging to identify ‘hot-spots’ which can indicate a high potential for catastrophic failure.
For more information on our maintenance contracts and testing services please contact us for a free, no obligation discussion.