Onsite and Remote Environmental Monitoring System Support Plans
Server Room Environments provides a complete range of consultancy, installation and support services to make sure you get years of reliable service from your environmental monitoring solution. Our engineers can install and help to configure your chosen device and sensors and ensure that alert messages are received, via email and SMS text alert distribution lists. We also provide remote and onsite support plans including sensor calibration and annual preventative maintenance. All installations are managed within our BSI certified ISO management systems (ISO 9001, 27001 and 45001) with cabling and electrical works carried out by ECA and manufacturer certified engineers.
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Solutions (39)
- Temperature & Humidity (31)
- Water Leakage Detection (28)
- Server Rack Monitoring (29)
- BESS Systems (6)
- Generators (4)
- Remote Outdoor Cabinets (10)
- UPS and Rectifier Batteries (7)
- UPS / CSS / CPSS Systems (6)
- Branch Power Circuits (10)
- Door Access/Cameras (27)
- Energy Monitoring (3)
- Power Supplies (AC/DC) (32)
- Industrial Sites (26)
- Laboratories (21)
- Pharmaceutical (21)
- Solar PV Farms (6)
- Warehouses (20)
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Data Centres (8)
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Base Units (39)
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Sensors (149)
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Accessories (173)
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Services
Environmental Monitoring System Support Plans
At Server Room Environments our monitoring engineers are manufacturer certified for the systems we supply and maintain. They are assisted by our technical support and a wealth of knowledge built-up in the business and covering many brands and manufacturers of monitoring systems.
| Annual Support Plan Covers | Bronze Level | Silver Level | Gold Level |
|---|---|---|---|
| UK Hotline Support (Telephone or MS Teams) | Mon-Fri 08:30 to 17:00 (NWH) |
Mon-Sun 8am to 8pm (NWH+OWH) |
Mon-Sun 24/7 (NWH+OWHX) |
| Cloud Monitoring Software License | See Individual Products | ||
| Cloud Monitoring Account | Remote Setup, Dashboard and Alerts Configuration | ||
| On-Premises Montoring Software | Remote Setup, Dashboard and Alerts Configuration, website download | ||
| Remote Diagnostics | Yes | ||
| Device Firmware and Montoring Software Updates | Yes | ||
| UK Hardware Replacement Guarantee* | Yes | ||
| Preventative Maintenance and Sensor Calibration Visit | Option | Yes | |
| Emergency On-Premises Response* | – | – | Yes |
| Ordering Code | MSP-B1 | MSP-S1 | MSP-G1 |
| Price | From £30 | From £175 | From £615 |
Note 1: NHW (Normal working hours) are Mon-Fri 08:30 to 17:00pm. OWH (Outside Working Hours) runs Mon-Sun from 08:00 to 20L00 and OWHX which runs to 24hours.
Note 2: *Next working day, UK mainland excluding Highlands. Off-shire and Highlands priced per project.
Note 3: Some On-Premises and Cloud-based monitoring portals are provided free of charge and others have an annual subscription charge based on the level and features provided. Our support engineers will review your monitoring software and advise if the subscription level requires upgrading in terms of the number of devices and sensors being monitored and the features required by your installation.
Support Plan Options
- Annual on-site HealthCheck with hardware and sensor inspection
- Ad-hoc site inspection, reconfiguration and functional tests
- Discounted 3 and 5 year Support Plans
- Outside hours site visits
HealthCheck Site Visits with Sensor Calibration
During a preventative maintenance visit our engineer will:
- Review system logs
- Check all sensors and digital inputs (DI) are operational
- Calibrate temperature and humidity sensors using a calibrated handheld meter if required
- Document sensor values at sensor point and within the monitoring software
- Report any faulty items to the client and agree an action plan to replace
- Exchange any faulty sensors, detectors and converters
- Issue signed calibration sheet and visit report
- Remote Support: call back within 1 working hour
- Engineer On Site: next working day for calls before 12:00pm. Same day visits are available where an engineer is within easy reach of the site.
Preventative maintenance is scheduled for normal working hours, unless out of hours is quoted.
Response Times for Telephone and Remote Access
Our target response times are for responses during normal working hours.
Please contact our Projects Team to discuss installation and support options for your monitoring system.
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