The term ‘remote hands’ refer to a service offered by data centre providers who provide IT management and maintenance tasks, either directly or sub-contracted through companies such as Server Room Environments, within or remote to the facility to clients using engineers and technicians provided by the data centre provider. Typical examples include power cycling, remote reboots, network router and switch configuration, reporting on performance and some physical services including cable management, inventory management & labelling, and audits.
Smart Hands Services
The Smart Hands Services team at Server Room Environments includes certified data centre technicians who can work alongside your on-site staff to provide additional assistance and specialist services as required to maintain your IT environment. Our Smart Hands Services team includes a range of specialisms to help troubleshoot, provide maintenance support and help with tasks within your server room or data centre environment.
Services section(s)
- AC Unit Maintenance
- Air Conditioner Repairs
- Battery Installations
- Cabling Installations
- Cleaning Services
- Cooling Site Surveys
- Data Centre Maintenance
- Disposals and Recycling
- Electrical Installations
- Generator Services
- Hire and Rental
- Load Bank Testing
- Monitoring Support Plans
- Project Management
- Removals and Relocations
- Room Integrity Tests
- Server Relocations
- Smart Hands
- Structured Cabling
- Technical Support
- Thermal Camera Surveys
- UPS Installations
- UPS Maintenance
- UPS Site Surveys
Smart Hands Proactive and Reactive Services
Utilising a proactive service approach, our Smart Hands Service engineers monitor equipment within your server room or data centre. They respond and fix minor issues as they occur to prevent downtime and delays in operation. With a reactive service, the Smart Hands team responds once an issue has been reported through our ticketing system.
Smart Hand Service Mix
A smart hands team can provide services. Typical examples of some of the tasks our on-site technicians can provide include:
- Asset tagging and labelling
- Test devices and fix errors
- Rack and stacking services
- Configuration of the firewalls
- Complex cable configurations
- Placement device management
- Shipping and receiving products
- Pack and unpack physical servers
- Cloud cross-connect and migrations
- Inventory management and auditing
- Operating system and server installations
- Automated maintenance of IT components
- Setting up and maintaining backup services
- Detect and respond to threats including cyber
- Relocating and moving equipment between racks
- Power cycling and remote server reboot services
- Auditing assets, Wi-Fi, LANs, data centres and offices
- IMAC (Installs, Moves & Changes), escorts and modular break fixes
- On-site and off-site technical support, troubleshooting and fault-finding
- Cabling including data centre pre-cable, structured and infrastructure management
- Equipment moves including migration, shift & lifts or full decommissioning or recommissioning
- Recycling unwanted servers and IT electronic devices including safe and certified data destruction
The Advantages of a Sub-contract On-site Service Team
The advantages of employing a Smart Hands Services team from Server Room Environments include:
- Fast Response Times: Smart hand services operate 24/7 and can respond immediately to technical requests and system issues to ensure they are resolved as fast as possible. Server downtimes can be minimised to prevent interruption to data centre services and overall availability.
- Increased System and Data Security: smart hands performing hardware and software maintenance checks can help to prevent cyber security breaches, data corruptions and data recovery problems.
- Optimum Productivity: smart hands teams help to improve equipment reliability, efficiency and overall data centre service uptime. The use of an additional resource to your on-site team allows them to focus on more immediate tacks and projects.
For more information and pricing on our Remote or Smart Hand Services please contact our Protects Team.
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