If you have a faulty air conditioner or believe your system requires inspection, Server Room Environments has a dedicated service team whose qualified and technical staff are familiar with a range of manufacturer’s units. We operate a team of air conditioning service engineers across the UK with engineers in London, Manchester, Chester, Leeds, Birmingham and Bristol, and work with partners in Dublin and Edinburgh. Our team includes manufacturer certified engineers who are trained to identify aircon unit faults and advise when parts and consumables are nearing the end of their working life and serviceability. As well as units we have supplied, Server Room Environments also provides an emergency call-out, health check and inspection service on air conditioning units supplied by other companies. Over 80% of service requests can be fixed or fault-identified on a first visit and at very competitive prices with a fast response time.
Our service team includes experienced AC repair engineers who are manufacture certified for the air conditioning systems we install and provide planned preventative maintenance and emergency services for. Our engineers are highly trained with access to manufacturer technical support hotlines and our extensive knowledge bank to ensure quick fault identification and fault rectification plans.
In order to meet our service fix times, our engineers carry replacement parts in their vans and can access locally stored parts.
As major supplier of air conditioners we are also very competitive when it comes to complete AC systems, assemblies and the spare parts that are sometimes needing to bring a unit back on-line.
Our air conditioning service engineers can inspect air conditioning systems on site or in our service workshop. Our rates are very competitive with a call out charge based on postcodes. We have hourly labour charges and most faults can be identified within the first hour. We then charge at a half-hourly rate to the nearest half-hour. Where further time is required for a repair or another visit to site is required, our service team will provide a quotation.
Sometimes our air conditioning engineers can repair a system without the need for additional parts. In this case, we only charge for the callout and labour. Our engineers will advise their diagnosis and the work required to make your air conditioning unit operational.
If parts or consumables are required, we will provide a quotation via our service centre team. If our engineers have the parts or consumables with them and we can obtain an authorised signature, then the engineer can fit the parts on the same visit. If we cannot get an authorised signature and/or do not have the parts our service centre team will have to book a return visit.
Service Room Environments stocks the most common consumables and parts. If your system was supplied by us and is still under warranty or supported by one of our maintenance contracts, then there may be no charge for the callout or repairs.
Replacement parts make-up most of the costs associated with repairing air conditioning units. If the air con units contain R-22 refrigerant gas or is beyond economic repair our service engineers may recommend a full system replacement. We can also arrange for environmentally friendly disposal of your existing system and have the necessary access to WEE/RoHS waste streams and Waste Carrier License.
All repairs are backed-up by a 12-month repair warranty and the remainder of the manufacturer’s warranty when supplied by Server Room Environments.
There are several signs that indicate your air conditioner may need an inspection or health check visit.
If you have a failed or faulty unit and require additional temporary hire or portable air conditions in an emergency, please let us know.
To support our field service engineers we operated a central service support centre. The team provides 24/7 hotline support and help with service engineer visits, parts allocation and provision, project management and the overall running our on-site and workshop services.
Each service request is logged and allocated a dedicated service administrator. Our service centre administrators will keep you up to date with your repair and service visit as well as booking planned preventative maintenance visits.
No job is ever too small for our service team who look to provide the most responsive and comprehensive service solutions in the industry.
Where it is not possible to quickly fix an air conditioner on site, you may need emergency portable air conditioners. We supply portable air conditioners on hire and purchase terms, with a complete delivery and installation service if required.
Portable air conditioners can be hired out for the duration of the repair period or if you need them to provide additional cooling capacity during a prolonged heatwave or planned system downtime. We provide portable air conditioners and their installation on a next day basis and against a quotation and hire agreement.
Please remember that portable air conditioners act in a similar way to a fixed AC installation but have a temporary hosing arrangement to vent warm air from the server room or datacentre environment to the outside of the building via window, door or wall duct. If the hose arrangement cannot be used, then it may be necessary to consider evaporative coolers and fans along with regular removal of the collected moisture.