What are Smart Hands?

The term ‘smart hands’ refers to services offered by data centre providers, either directly or sub-contracted through companies such as Server Room Environments, providing more complex IT management and maintenance tasks clients IT and servers using onsite engineers and technicians. Typical examples include firewall configurations, complex cable management, physical server placement and installation, operating system installation and updates, racking and stacking, the setup and maintenance of backup services, threat detection and responses including cyber security.