Warranty Policy

Our goal at Server Room Environments is to ensure we deliver outstanding customer service and exceptional products and solutions. We provide product warranty and guarantees and describe these below with returns procedure should you need to return items to us.

1.0 Warranties

Server Room Environments provides a comprehensive warranty on all the goods and services supplied under our commercial sales terms and conditions.

1.1 UK and Eire Warranty

The standard warranty is stated on the formal quotation provided or the specific product page on the Server Room Environments website. The warranty period and terms are provided on a back-to-back arrangement with the original equipment manufacturer and supplier.

The standard warranty includes the product, consumable parts and spares where the product has been used and installed as per the manufacturer’s recommendations and our sales terms and conditions.

The standard warranty period is product specific with a minimum of 12 months. This runs from the date of invoice or despatch to site date (whichever is earliest). We also can also run the warranty period from the commissioning date by arrangement. Longer warranties may be available for specific product sets and may require routine preventative maintenance visits.

Typical UK installed UPS system warranties below 10kVA may be 24-36 months. For server room air conditioners the warranty may be 7 years but with annual planned preventative maintenance visits.

1.2 International Warranty

Outside the UK and Eire, the standard warranty is 12 months (unless stated differently for the country of installation) on the formal quotation or Server Room Environments website product page.

1.3 Warranty Extensions

Extended warranties are available on a product by product basis. Prices are available upon request with certain product specific extended warranty offers shown on the Server Room Environments website.

1.4 Warranty Replacements

Should a product require attention or replacement under warranty Server Room Environments will arrange a 24 working hour swap-out or engineer site visit as recommended by the manufacturer. If your installation has a maintenance contract with Server Room Environments the contract may cover a 24-clock hour swap-out or engineer site visit.

1.5 Returns

If you need to return a product to Server Room Environments, please reivew our Returns Policy and request an RMA number.

Please contact our Projects Team for any further information.