Technical support and services related questions including inside 24/7 365 and inside working and outside working hours.
Our technical support team can be reached via phone or email (see our contact us page for more information). Clients with a maintenance contract are provided with an out-of-hours contact number for emergencies.
We track technical support requests using an on-line ticketing system. Each call or email is logged and assigned a ticket number. This helps our service and technical support team to administer, track and analyse technical support requests we receive. The ticket system also helps us to identify regular questions and where possible, we will generate FAQs and Guides to publish on the Server Rooms Environments website.
Our team has over 35 years experience within the server rooms and datacentre industry. We have accumulated a large knowledge bank that includes installation drawings, operation manuals, service procedures and fault finding guides for many types of system including air conditioners and UPS systems. Where we do not have direct access to information we can generally obtain this through our sub-contractor and industry network. We have yet to find a system we cannot provide technical support on.